Terms & Conditions

MT: Mansfield Textiles

YOU, YOUR : The legal entity who are purchasing/in the process of purchasing goods from MT

Bespoke Apparel Orders

Title of the goods:

Title of the goods remains with Mansfield Textiles until payment is made in full. Whilst the products supplied bear the Mansfield Textiles brand logo or on fully customised products with YOUR branding logos the customer cannot purport to represent or make any commitment on behalf of the Mansfield Textiles.

Order approval:

It is your responsibility to check the order confirmation. Once your order confirmation has been ‘checked and agreed’ in writing (letter/fax/email) by the customer, it is ‘CONFIRMED’. Once an order is CONFIRMED, the customer is obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order.


All orders below £4,000 plus VAT will require 100% payment with the order confirmation before production begins. Trade credit terms are available by separate negotiation. On orders over £4,000 Mansfield Textiles will accept a non-refundable deposit of 50% with an order confirmation before production begins. The remaining 50% balance is to be paid and cleared before dispatch or payment terms agreed with Mansfield Textiles at point of order.


Whilst every effort will be made to deliver orders to the 6 to 10 week target, this is a target and due to seasonal trends this can be extended at any time even after an order has been confirmed, in some cases 14 to 16 weeks. The target is not guaranteed and not contractual. Mansfield Textiles reserves the right to split the supply of the ordered goods into more than one delivery.

Bespoke and MTO “made to order” apparel, headwear, luggage, equipment & FTF:

Mansfield Textiles bespoke and MTO orders are manufactured to Mansfield Textiles specifications fabrics, sizes, colours, logos and all aspects of production. Once an order has been approved the order is non-refundable. Whereby if Mansfield Textiles has failed to comply with the customer’s order instructions or the product is faulty we will replace the faulty product.

Credit Check:

Mansfield Textiles reserves the right to perform credit checks on all customers and request payment of an order in full before the order will be progressed.

Priced Samples:

Prices quoted in writing are based on current costs of production and, unless otherwise agreed in writing are subject to amendment at any time after authority is given to print, to meet any rise or fall in such costs. The price of the goods shall be in accordance with our official list price for the goods on delivery thereof provided that such price shall be subject to adjustment without notice.


Mansfield Textiles will not be bound by any price quoted on the telephone. A firm quotation in writing or email acknowledged by both parties shall be the only binding form and will be given and deemed valid only after Mansfield Textiles have received and examined the necessary samples.


It is your responsibility to order the correct size, once items have been personalized with your logo refunds/returns will not be accepted. Please refer to our size charts and if in doubt please email or call a member of the Mansfield Textiles for sizing guidance or size samples.


Any issue/fault with an order must be made by phone/email/fax/letter to Mansfield Textiles within 7 days of delivery. The goods must be retained in unused condition and the cost of any loss or damage will be borne by the customer.

Limitation of liability:

Damages which shall in no circumstances exceed the Price of the Goods.

Through confirmation of this order you agree you have full permission for the use of any logos and accept full responsibility for any subsequent actions taken by parties associated with said logos.

Branded Online Orders:

If your order is related to branded products via the online shop. Once we have applied the logo to your items of apparel or equipment your order cannot be returned or refunded.
Have you checked your sizes chart?
Have you checked you delivery schedule?
If in doubt please contact us  sales@mansfieldtextiles.com

Non Branded Online orders:

We will always dispatch your equipment order as quickly as possible, whilst every effort will be made to deliver equipment orders placed via the Mansfield Textiles online shop within 7 days (GB) and 28 days international, this is not contractual. On occasions where there are stock shortages we will contact you to notify you of the delay. If you are concerned about the delay on your order and you would like more information please feel free to contact us. Please ensure you quote your order transaction reference number to enable us to deal with your query quickly and efficiently.
Refunds/Returns on garments purchased through the online shop must be made within 7 days of receipt. All items must be returned “as sold” in a resalable condition, in their original packaging, swing tags and tickets attached and unused. If you wish to return an item but are unable to meet the above requirements, Mansfield Textiles cannot accept the item back. We also regret that delivery charges or carriage cannot be refunded for returned items (unless returned due to a fault with the product) and an additional charge of £7.50 (UK or Ireland) is applicable to any item sent in exchange (unless sent due to a fault with the product).

For avoidance of doubt:

These Terms and Conditions shall be governed by and construed in accordance with the Law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.
Copyright: All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright Mansfield Textiles. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Mansfield Textiles or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Mansfield Textiles is strictly prohibited.
No contract will subsist between you and Mansfield Textiles for the sale by it to you of any product unless and until Mansfield Textiles accepts your order by e-mail confirming that it has dispatched your product. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Mansfield Textiles irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Disclaimer: To the fullest extent permitted at law, Mansfield Textiles is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Mansfield Textiles does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Mansfield Textiles nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Mansfield Textiles does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Mansfield Textiles, its affiliates, directors, employees or other representatives.

If you have any questions regarding Mansfield Textiles Terms and Conditions please contact our customer services department.